From: Stephen Davis
Home Helpers Prattville
Home Helpers of the River Region announced that it has earned the distinguished 2026 Best of Home Care® – Leader in Experience Award for the third time from Activated Insights, the leading home care industry analyst. The Leader in Experience Award represents the highest award offered by Activated Insights and is reserved for home care organizations that consistently achieve exceptional performance across multiple quality measures. The agency was also recognized as a Provider of Choice, Employer of Choice, and Leader in Training.
As a Leader in Experience award recipient, Home Helpers ranks among the top 15% of home care providers nationwide participating in the Activated Insights Experience Management program. The recognition reflects the organization’s sustained commitment to delivering outstanding experiences for both clients and caregivers.
To qualify for the Leader in Experience Award, a minimum of 10% of Mission Care Service’s clients and caregivers were interviewed each month by Activated Insights. Over 12 months, the organization achieved high satisfaction scores across multiple quality metrics, including caregiver training, compassion, communication, scheduling, and overall client-caregiver compatibility. Using this feedback, along with industry benchmarks from Activated Insights, Home Helpers continuously set and measured goals to achieve the top level of customer experience.
“We’re honored to be a three-time Leader in Experience Award recipient, and to be the only River Region agency to receive this award for 2026. We’ve now been recognized as a home care Provider of Choice eight times through the same quality review process. These achievements speak volumes about our team’s commitment to being the area’s premier home care agency, and the value we provide to the extended family we call our clients,“ said co-owner Stephen Davis.
Davis also noted that several on his team are motivated by having needed the same help within their own families, “As a team that has experienced these needs personally, we recognize the importance of quality care and the desire for peace of mind when it comes to a loved one.”
The Best of Home Care® – Leader in Experience Award highlights top-performing home care providers across the country and helps families identify organizations that have been independently recognized for quality, consistency, and trust.
“At Activated Insights, our mission is to help post-acute care organizations create experiences that exceed expectations for both clients and caregivers,” said Bud Meadows, Chief Executive Officer of Activated Insights. “When agencies like Home Helpers consistently use feedback to improve and elevate care, it demonstrates a deep commitment to excellence. We’re proud to recognize their achievements and celebrate this milestone.”
To find out more about Home Helpers’ commitment to experience, please visit https://homehelpershomecare.com/prattville/ or call 334-358-4663.
About Home Helpers
About Activated Insights
Activated Insights helps long-term and post-acute care providers strengthen workforce performance, regulatory compliance, and care quality. Through recruitment, compliance-focused education and training, retention, and experience management tools, along with the industry’s leading benchmarking and recognition programs, Activated Insights enables providers to reduce risk, improve satisfaction, lower turnover, and achieve operational excellence across senior living, post-acute and home-based care. Learn more at activatedinsights.com.
