From Family Home Furniture
From Hwy. 14 in Millbrook, you can see the sign for Family Home Furniture, with the windows brightly displayed. What you don’t see is the intensity, love of community, and passion for Family and Customer Service within the business.
Robert Fales and Brian Edgeworth have been friends for over 30 years, and they have now teamed up together at Family Home Furniture. Both gentlemen each have over 30 years of sales and customer service experience and are geared to bring their experience and enthusiasm to their city and surrounding areas. They also grew up right here in the Millbrook area, attended local schools, and worked together in the past. They also had children to attend schools in the area including Stanhope Elmore, New Life, and Edgewood Academy. Now they have reunited together again doing what they love!
While Family is in the title of the business for good reason, the word service should be in there as well. “Service is the one true separator of companies in any retail or service-related business, and we pride ourselves on being the best,” Edgeworth said. Both men service what they sell and go about it in a way that makes it easy on the purchaser or lessor of furniture, appliances, computers, electronics, and on any item available in the store. Under their In-House Program, within 24 hours of the initial service call they will be at your front door to service the item or bring a loaner to the home until they are able to repair the item and redeliver it. “That’s unmatched service, and our customers truly matter, and they are a priority,” Edgeworth stated.” There is some confusion about the type of company we represent, and people think we are just a Rent –To-Own business but that is simply not the case,” Fales said. ““We are a retail establishment that just happens to lease items as well,” Fales stated.
Originally established in 2003 as U Can Rent, Inc. now known as Family Home Furniture, they have a price beat guarantee, and say they are the low-price leader for furniture. They offer zero money down, and zero percent interest special financing, or their no credit needed purchasing options. Both Fales and Edgeworth agreed that anyone can purchase the merchandise they desire and need for their home.
Community is a big part of their belief system, and they prove it! Behind the scenes, the business has been helping area schools and agencies with donations. For instance, most recently, Family Home Furniture donated an Xbox to be given away by Wetumpka High School as a fundraiser, and a freezer to the Millbrook Police Department for their annual Cops and Kids program.
“This year we also donated over 1,500 items including frisbees, sunglasses, water bottles, T-shirts, and koozies to community activities,” Robert said. They also stated that the public will always be dear to their heart, and that they will continue to support school and community activities in the River Region. Fales and Edgeworth also stated that they want to appeal to those who appreciate the home town service and attention and want to deal with a local family owned business rather than a big box store in or out of state.
Over the years, Fales said he has developed close personal friendships with his customers, acting not only as the salesperson, but personally going on the service calls as well!
Fales and Edgeworth see a long history in our area for the future. It is the future which has them excited, though they cannot talk a lot about the details just yet. “Let’s just say we believe we will have some great news about our company in the near future,” Edgeworth said. For those searching for the perfect addition to their Family’s home be it furniture, computers and accessories, electronics, or appliances they also have a Kiosk in their store with thousands of items to choose from, and you can even shop online through their website www.myfamilyhomefurniture.com if you do not see what you want inside their showroom. It will arrive quickly, and a store employee can deliver it, set it up, and make sure there are not any issues with the item(s) before departure from your home.
Customers have the ability to choose their payment plan that best fits their budget, including convenient weekly, biweekly, and monthly payments. There are many additional discounts, special services, and benefits with their exclusive Family Home Furniture in House Solutions Program.
“Everyone deserves dignity and respect no matter what their current financial state is,” Fales said. Everyone is automatically pre-approved with their exclusive In- House Program if you have the following: 4 Personal References, an Alabama State Issued ID, Proof of Residence, and steady income for 90 days.
FHF champions social, educational, and health issues by devoting meaningful resources to a variety of initiatives throughout our communities. They also offer a Hometown Heroes (Nurses, Firefighters, Teachers, Police and Military Personnel, EMT’s and First Responders) 15% discount for both Retail and their In- House Program.
Fales and Edgeworth said they truly want to be your Home away from Home. They take an honest and sincere approach in assisting all of their patrons, and welcome each and every one with open arms. Give them an opportunity to assist you! You will not be disappointed!
